FAQ
Any Questions?
Q: Which areas do you service?
A: We service the Northeast Ohio region. We typically stay within a 40-mile radius of Canton, OH.
Q: How does this service work?
A: We will ask you a few questions about your network, go over how private you'd like to be online, and schedule a consultation for a time that works for you. During the consultation, we go into detail about what you can do to be private and secure while browsing online. There are several free tools that can be downloaded on your device that can greatly aid in your privacy, but we only install software that you are comfortable with after going over what it is and how to use it. We secure your devices based on your needs.
Q: What's the difference between security, privacy, and anonymity?
A: These three terms often get mixed together despite their differences. In simple terms, Security means guarding your data from those who wish to take it. Privacy means controlling who has access to your information. Anonymity means masking your identity so it is not known or can't easily be discovered.
Q: Is it legal to be anonymous?
A: Being anonymous is a legal right and considered as an extension of freedom of expression and privacy. It allows individuals to express their opinions and beliefs without fear of retaliation, protect their personal information and make choices about how and when to share it. It is particularly important for marginalized communities, journalists, political dissidents, whistleblowers, and democracy as it allows for a diversity of voices to be heard, dissenting views to be expressed without fear of repression.
Q: How do I get started?
A: Give us a call at 330-605-7878 or email us at clientservices@awolprivacy.com. Alternatively, you could send us a submission through the "Contact" page here. We will ask a few questions to get a feel for your privacy needs and schedule an appointment for a time that suits you.
Q: Will I have to sacrifice convenience?
A: Not necessarily. It depends how deep you want to go and what your needs are. The truth is, we have sacrificed privacy for convenience in today's world. But there are MANY options out there that you could be using that would make you MUCH more secure with little or no loss of convenience.
Q: What if privacy doesn't suit me and I want to browse like I did before?
A: No problem! If you want to go back to your old browser you can. If you don't like the tools we've set up for you or you find them too inconvenient you can simply stop using them. We will give you the tools and knowledge to secure your data and protect your identity but the responsibility to use them falls on the individual.
Q: What payment methods do you accept?
A: Currently, we accept major credit/debit cards and cash. We may accept crypto currency payments in the future.
Q: Can I use your service to engage in illegal activities?
A: If we suspect that you are going to use the tools and information we provide to do anything illegal we will stop working with you and cease communication. There is a service contract you will have to sign before the consultation stating that you will not use our service to engage in illegal activities. We will not teach you how to illegally download movies, launder money, etc. We will teach you how to secure your data, protect yourself from hackers, and use your computer and the internet in a way that will conceal your identity as that is a human right.
Q: Can you teach me how to hide from the NSA?
A: We will not teach you how to evade any law enforcement or government agency.
Q: Can you teach me how to evade a hacker that is trying to steal my information and view my online activity?
A: Absolutely. We know the most popular methods used to steal information and how to make it so even the most experienced hackers have nothing on you.
Q: Is this stuff hard to learn?
A: We hear "I'm not a tech person" all the time and that's perfectly fine. Many of the tools we offer can run in the background and require no effort from you. Other tools are more hands-on but will make you many times more secure. In all honesty, the hardest part is using the internet slightly differently. There are simple things you can do be more secure and most of it is not hard to learn, even for non-tech people.
